Online Help for Merchants

Recent Revisions to This Document

Changes To Feature Names

Toggling Between Classic and New Authorize.net

Finding Support Resources

Finding Help Through Ask Anet

Dashboard
- Tasks
  - Tasks For New Accounts
- Quick Actions
- News Center
- Business Insights

Customers
- Transitioning From Classic Authorize.net to New Authorize.net
- Add a Customer
- Manage Customers
  - Searching Customer Profiles
  - Filtering Customer Profiles
  - Downloading Customer Profiles
  - Editing a Customer Profile
  - Deleting a Customer Profile
  - Disabling Customer Information Manager
  - Enabling Customer Information Manager

Payments
- Accept Payment
  - Accepting Payment
  - Accept Payment Settings
- Manage Transactions
  - Using Quick Search and Filters
  - Available Search Filters
  - Transaction Search Queries
  - Transaction Options
  - Transaction Details
  - Viewing Transaction Details
  - Voiding Transactions
  - Refunding Transactions
  - Refund Requirements
  - Rebilling Transactions
  - Voiding Transactions in Bulk
  - Capturing Transactions in Bulk
  - Rebilling Transactions in Bulk
- Invoicing
  - Quick Search and Filters
  - Invoicing Actions
  - Creating Invoices
- Simple Checkout
  - Quick Filters
  - Creating Your Simple Checkout Items
  - Editing Your Simple Checkout Items
  - Deleting Your Simple Checkout Items
- Subscriptions
  - Search Filters and Quick Filters
  - Creating A Subscription
  - Editing a Subscription
  - Downloading Subscription Information
- Payment Settings
  - Changing the Hosted Payment Form Fields
  - Changing the Hosted Payment Form Colors and Fonts
  - Changing the Hosted Payment Form Header Text
  - Changing the Hosted Payment Form Footer Text
  - Changing the Receipt Page Receipt URL
  - Changing the Receipt Page Colors and Fonts
  - Changing the Receipt Page Header Text
  - Changing the Receipt Page Footer Text
  - Managing Response and Receipt URLs
  - Managing the Relay Response URL
  - Managing the Silent Post URL

Reports
- Settlement Report
  - Viewing Settlement Reports
- Account Updater Report
  - Viewing Account Updater Reports
  - Downloading Account Updater Reports

Account
- My Profile
  - Viewing and Editing Your User Profile
  - Viewing Your Role and Permissions
- My Business
  - Viewing and Editing Your Business Details
  - Viewing Your Products and Fees
  - Expanded Credit Capabilities
  - Viewing and Editing Your Processor Details
- Manage Billing
  - Viewing Fees
  - Viewing Your Recently Charged Fees
  - Viewing Your Billing History
  - Printing Your Billing History
  - Emailing Your Billing History
  - Paying The Outstanding Balance
  - Managing Your Payment Information
- Manage Users
  - Roles
    - Roles and Permissions
  - Adding A User
  - Editing A User Profile
  - Deleting A User Profile
- Account and API Settings
  - Enabling and Disabling Transaction Processing Mode
  - Configuring the Daily Velocity Filter
  - Configuring the AVS Settings
  - Configuring the CCV Settings
  - Advanced Fraud Detection Suite (AFDS)
  - Setting Up Advanced Fraud Detection Suite (AFDS) Customer Responses
  - Review Transactions Filtered by the Advanced Fraud Detection Suite (AFDS)
  - Enabling, Disabling, and Configuring Filters in the Advanced Fraud Detection Suite (AFDS)
  - AFDS Filter Actions
  - Viewing and Editing Your Processor Details
  - Generating Your API Login ID and Transaction Key
  - Generating a New Transaction Key
  - Generating a New Signature Key
  - Generating a New Public Client Key
  - Authorizing an Application
  - Revoking an Authorized Application
  - Deleting a Device
  - Changing Accept Payment Form Fields
  - Changing Email Receipts
  - Changing the Transaction Cut-Off Time
  - Webhooks
  - Webhook Event Types
  - Creating Webhooks
  - Editing Webhooks
  - Testing Webhooks
  - Deleting Webhooks
  - Changing the Time Zone
- Digital Payment Solutions
  - Setting Up Apple Pay
  - Updating Apple Pay
  - Setting Up Google Pay
  - Managing Google Pay
  - Setting Up Paypal
  - Disabling Paypal

Marketplace
- Adding a Service
- Viewing a Service
- Discontinuing a Service

Changes To Feature Names

The following classic Authorize.net features have been renamed in the new Authorize.net.

Virtual Terminal: Use
Payments > Accept Payment
.
Automated Recurring Billing (ARB): Use
Payments > Subscriptions
.
Fraud Detection Suite/Advanced Fraud Detection Suite: Use
Account > Account and API Settings > Fraud Settings
Customer Information Manager (CIM): Use
Customers
.
Transaction Detail: Use
Payments > Manage Transactions
.
Transaction Statistics: Use
Reports > Daily Settlement Report
.
Transaction Search: Use
Payments > Manage Transactions
Unsettled Transactions: Use
Payments > Manage Transactions
. You can use the "Unsettled" quick filter or batch state filter.
Quick Refund: Now found under
Payments > Manage Transactions
.
Suspicious Transactions: Use
Payments > Manage Transactions
. You can use the "To Review" quick filter, or you can search for the transaction status, "Triggered by AFDS".
Transaction Format Settings: Use
Payments > Accept Payment > Settings
.
Basic/Enhanced Card Code Verification: Use
Account > Account and API Settings > Fraud Settings > Card Code Verification (CCV)
.
Basic/Enhanced Address Verification Service: Use
Account > Account and API Settings > Fraud Settings > Address Verification Services (AVS)
.
Test Mode: Use
Account > Account and API Settings > Transaction Processing Mode
.