Online Help

Notice of Change (NOC)

Use the NOC report to see changes to be made to customer or payment information based on a recent echeck transaction.
A NOC is a notice from a customer's bank indicating that customer or payment information in a recent echeck transaction is incorrect. It includes the information that needs to be updated.
The NOC report includes these details:
  • The date when the NOC was received
  • The NOC code
  • The reason for the NOC
  • The settlement batch of the transaction that caused the NOC
  • The original value that caused the NOC
  • The corrected value
IMPORTANT
It is your responsibility to update any subscriptions or customer profiles that were used in echeck transactions that resulted in NOCs.
To change the date range for the NOC report,
click
click or tap
tap
Today
, select either
Day
,
Week
,
Month
, or
Custom
, and select the date range.
To download the NOC report,
click
click or tap
tap
Download
.
For a list of NOC codes, see eCheck NOC Codes.