Online Help for Merchants

Recent Revisions to This Document

Changes to Feature Names

Toggling Between Classic and New Authorize.net

Finding Support Resources

Finding Help Through Ask Anet

Dashboard
- Tasks
  - Tasks For New Accounts
- Quick Actions
- News Center
- Business Insights

Customers
- Transitioning from Classic Authorize.net to New Authorize.net
- Add a Customer
- Manage Customers
  - Searching Customer Profiles
  - Filtering Customer Profiles
  - Downloading Customer Profiles
  - Editing a Customer Profile
  - Deleting a Customer Profile
  - Disabling Customer Information Manager
  - Enabling Customer Information Manager

Payments
- Accept Payment
  - Accepting Payment
  - Accept Payment Settings
- Manage Transactions
  - Using Quick Search and Filters
  - Available Search Filters
  - Transaction Search Queries
  - Transaction Options
  - Viewing Transaction Details for Unsettled Transactions
  - Viewing Transaction Details for Settled Transactions
  - Viewing Transaction Details for Suspicious Transactions
  - Transaction Details
  - Voiding Transactions
  - Refunding Transactions
  - Refund Requirements
  - Rebilling Transactions
  - Voiding Transactions in Bulk
  - Capturing Transactions in Bulk
  - Rebilling Transactions in Bulk
- Invoicing
  - Quick Search and Filters
  - Invoicing Actions
  - Creating Invoices
- Simple Checkout
  - Quick Filters
  - Creating Your Simple Checkout Items
  - Editing Your Simple Checkout Items
  - Deleting Your Simple Checkout Items
- Subscriptions
  - Search Filters and Quick Filters
  - Creating a Subscription
  - Editing a Subscription
  - Downloading Subscription Information
- Payment Settings
  - Changing the Hosted Payment Form Fields
  - Changing the Hosted Payment Form Colors and Fonts
  - Changing the Hosted Payment Form Header Text
  - Changing the Hosted Payment Form Footer Text
  - Changing the Receipt Page Receipt URL
  - Changing the Receipt Page Colors and Fonts
  - Changing the Receipt Page Header Text
  - Changing the Receipt Page Footer Text
  - Managing Response and Receipt URLs
  - Managing the Relay Response URL
  - Managing the Silent Post URL

Reports
- Settlement Report
  - Viewing Settlement Reports
- Account Updater Report
  - Viewing Account Updater Reports
  - Downloading Account Updater Reports
- eCheck Reports
  - Viewing eCheck Reports
  - Returns & Chargebacks
  - eCheck Return Codes
  - Notice of Change (NOC)
  - eCheck NOC Codes
  - Transaction Details

Account
- My Profile
  - Viewing and Editing Your User Profile
  - Viewing Your Role and Permissions
- My Business
  - Viewing and Editing Your Business Details
  - Viewing Your Products and Fees
  - Expanded Credit Capabilities
  - Viewing and Editing Your Processor Details
- Manage Billing
  - Viewing Fees
  - Viewing Your Recently Charged Fees
  - Viewing Your Billing History
  - Printing Your Billing History
  - Emailing Your Billing History
  - Paying The Outstanding Balance
  - Managing Your Payment Information
- Manage Users
  - Roles
    - Roles and Permissions
  - Adding a User
  - Editing a User Profile
  - Deleting a User Profile
- Account and API Settings
  - Enabling and Disabling Transaction Processing Mode
  - Configuring the Daily Velocity Filter
  - Configuring the AVS Settings
  - Configuring the CCV Settings
  - Advanced Fraud Detection Suite (AFDS)
    - Daily Velocity Filter
    - Hourly Velocity Filter
    - Suspicious Transaction Filter
    - Transaction IP Velocity Filter
    - Enhanced AVS Handling Filter
    - Enhanced CCV Handling Filter
    - Amount Filter
    - Shipping Address Verification Filter
    - IP-Shipping Address Mismatch Filter
    - Regional IP Address Filter
    - Shipping-Billing Mismatch Filter
    - Authorized API IP Addresses
    - IP Address Blocking
    - Setting Up Advanced Fraud Detection Suite (AFDS) Customer Responses
    - Review Transactions Filtered by the Advanced Fraud Detection Suite (AFDS)
    - Enabling, Disabling, and Configuring Filters in the Advanced Fraud Detection Suite (AFDS)
    - AFDS Filter Actions
  - Viewing and Editing Your Processor Details
  - Generating Your API Login ID and Transaction Key
  - Generating a New Transaction Key
  - Generating a New Signature Key
  - Generating a New Public Client Key
  - Authorizing an Application
  - Revoking an Authorized Application
  - Deleting a Device
  - Changing Accept Payment Form Fields
  - Changing Email Receipts
  - Changing the Transaction Cut-Off Time
  - Webhooks
    - Webhook Event Types
    - Creating Webhooks
    - Editing Webhooks
    - Testing Webhooks
    - Deleting Webhooks
  - Changing the Time Zone
- Digital Payment Solutions
  - Setting Up Apple Pay
  - Updating Apple Pay
  - Setting Up Google Pay
  - Managing Google Pay
  - Setting Up Paypal
  - Disabling Paypal

Marketplace
- Adding a Service
- Viewing a Service
- Discontinuing a Service

Shipping-Billing Mismatch Filter

The Shipping-Billing Mismatch Filter enables you to identify transactions with different shipping and billing addresses.

Consider the following details when configuring this filter:

Address mismatches are common with gift transactions and do not always indicate suspicious transactions.

If you select

Authorize and hold for review

as the filter action, you should approve or void held transactions within 72 hours.

When a transaction triggers more than one filter, and each filter is configured with a different action, the most severe filter action is applied to the transaction. For example, suppose that you configure filter A to decline all triggered transactions, and you configure filter B to authorize but hold all triggered transactions. If a transaction triggers both filters A and B, it is declined rather than authorized and held for review.

For details on how to configure Advanced Fraud Detection Suite filters, see Enabling, Disabling, and Configuring Filters in the Advanced Fraud Detection Suite (AFDS).