Common Setup Questions

What features are not available in the sandbox?

The following features are not available in the sandbox:
  • Access to Merchant Profile
  • Changing currencies. Instead, create a new sandbox account with different currency.
  • TEL, ARC and BOX eCheck transaction types are not enabled by default
  • Quickbooks Download and Sync for Quickbooks
  • File and Logo Uploads
  • VPOS
  • Performance and Stress testing not supported

What is an API login ID and transaction key?

The API login ID and transaction key are authentication values used to identify your account when connecting a website or application to the payment gateway for transaction processing. The API login ID and transaction key cannot be used to log into the Merchant Interface.

The API login ID has eight to twenty-five alphanumeric characters. The transaction key has sixteen alphanumeric characters.

How do I obtain the transaction key for my sandbox account?

To obtain the transaction key:

1. For sandbox API requests, log into the sandbox Merchant Interface at For production API requests, log into the production Merchant Interface at
2. Navigate to Account > Settings > API Credentials & Keys.
3. Click New Transaction Key.
4. Click Submit.
5. Request and verify a PIN in order to see the transaction key.

Can I test refund transaction type on my test account?

Yes you can process normal refunds and also submit unlinked refunds on your sandbox account using ECC. Expanded Credit Capabilities (ECC) allows you to issue refunds on transactions more than 120 days old, and issue refunds for transactions that were not processed through your account. It is enabled automatically on sandbox accounts. ECC is a free feature, but please note that for live accounts, ECC is subject to approval. The account owner or administrator will need to fill out a form to enable this service. 

What is Solution ID? How do I include Solution ID to my transactions?

Solution IDs uniquely identify the software source of transactions. Software vendors can create and manage solution IDs within the Reseller Interface and include it in transaction request API calls. Solution IDs may be used by any merchant using the software.

To use Solution IDs to identify the software source of transactions, see the Solution ID Integration Guide.

Can I perform load or stress testing in the sandbox?

The sandbox is for integration testing only and should not be used for load or stress testing. We may suspend sandbox accounts that send unusually high transaction volumes.