Merchants can request that their logos and/or background images be displayed on the hosted payment form. These requests can be done either online through the Merchant Interface, or by email.
To submit an image for hosting through the Merchant Interface:
Log on to the Merchant Interface at https://account.authorize.net.
Click Contact Us from the upper right corner of any Merchant Interface page.
Click Create a New eTicket.
Verify your contact information, enter your request in the space provided, and click Submit. The eTicket detail window opens.
In the Attachments section, click Add.
Click the check box to the right of the Attachment Name field. The Add Attachment window opens.
Click Browse…
Locate and select the image you wish to upload, and click Open.
Click Add.
Click Submit.
Your request will be sent to our Customer Support department. Please allow two business days for uploads to become available. Once we have hosted your image, we will send you specific instructions on how to reference the file. You can check the status of your eTicket at any time by logging on to the Merchant Interface, clicking the Contact Us link, and clicking Manage Existing eTickets.
Once Customer Support has responded to your request, you will see a yellow banner at the top of the Merchant Interface. Click View eTicket from the yellow banner to review the response from Customer Support. You will also receive an e-mail notification with a link to log into the Merchant Interface to review your eTicket.
To submit an image for hosting through e-mail:
Send an e-mail with your request, your Payment Gateway ID, and the image file as an attachment to: support@authorize.net.
Please allow two business days for uploads to become available. Once we have hosted your image, we will send you specific instructions on how to reference the file.
Requirements and Guidelines
Images must be in JPEG, GIF, or PNG formats. Other file formats will not be accepted.
Please name the file using the convention logo_GatewayID.ext, where GatewayID is your Payment Gateway ID (up to six digits), and where ext is either jpg, gif, or png. For more information, please see the knowledge base article, “What is my Payment Gateway ID.”
If you have already submitted an image but have not received an update within two business days, please contact Customer Support so we can verify that we received the image and have submitted it for hosting.
We strongly recommend smaller files to ensure that your customers can view the full payment form quickly. On a 56K modem connection, a 1 Mb image can take up to 2.5 minutes to display, while faster connections may take just a few seconds.
The Authorize.Net hosted payment form is 580 pixels wide. Images wider that 580 pixels may not fit properly on the form’s header or footer. Logos and background images can be wider than 580 pixels but we recommend keeping the image a reasonable size for Web hosting.
Images that are too tall may result in your customers needing to scroll down to reach the payment form. We recommend keeping the image a reasonable size for Web hosting.